You must request a refund during the first 7 days of the activation. Full refund of monies paid to MintMobile, PLUS the costs of re-signing up to Cricket, your company trying to take 34 dollars off my account and I'm not even set up with mint mobile so please cancel or delete my account from this website, 2 payments to Mint Mobile despite the fact that I am out of their service area. Those who want to continue with their subscription can still apply the cost of the starter kit to the plan … If so, please reach out to us again so we can look into this. Great service, during the winter storm in Texas with no power, heat, gas, or food. I have been on your chat about 4 times and no one can help me. Review #2413480 is a subjective opinion of poster. I asked for a refund. I requested a replacement somewhere around September 6 - 8. It’s been great. “Reliable and Inexpensive”. Description: is a low-cost cell phone company or mobile virtual … I didn't have high expectations but in 3 months I've been able to have a 50 second rough conversation and sent and received a total of 9 texts, only ONE of which from home which is CLEARLY covered according to the map on the site. An amount of $62.62 was deducted from my forex card however my sim card was not activated. So far almost 30 days with active service and no data throttle banding. ", "Do not use this service". Is there any way for my to track this replacement phone? Get 24/7 access to your score for free. Sorry about the delay here and it is absolutely important to us that you have all the services working properly. They definitely have a long term customer now! BBB Rating & Accreditation. More Buying Choices $39.75 (2 new offers) Amazon's Choice for mint mobile. Created Apr 11, 2018. 1,700+ reviews. It’s a very useful tool for checking in on finances on the go and looking up financial information. I prepaid forc3 months in November. Concept is great and I'm a fan of the celebrity owner - and folks on the help line are friendly; but jeez o pete, its been like pulling your own teeth level of pain. This makes it easy to access your finances on the go. Finally, found out Mint does not support Iwatches. But because Mint Mobile is an MVNO, its users will be deprioritized for T-Mobile users. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I wasted a entire day waiting for my simm card to show up. My referral bought a phone and a plan with Mint Mobile. They've got on the list of eSIM compatible carriers, making … We can waive the return shipping fee, please reach out to us on live chat (mintmobile.com/chat) or call us at (800) 683-7392 and have the agent escalate your case for us to send you a return shipping label. Amount deducted however sim card not activated. Me 13:09 I guess that is it. Hello, This is Mint Mobile Alex. They are $30 a month. Please visit our website for our unlocking policy (https://www.mintmobile.com/mint-mobile-device-unlock-policy) to check if your device qualifies for it to be unlocked. Mint offers complete access to your financial data through both its website and your favorite mobile device. User's recommendation: Just don't use mint mobile. Review #2382804 is a subjective opinion of poster. ! I'm just not crazy about 666 for my number prefix. So sorry about to hear that. They are thieves. If you don't mind, please send us your order information and also your Mint mobile phone number to care@***.com so we can take a look into this. Set up was super easy. Most commonly, consumers tend to contact Mint Mobile to ask questions about: Activation/ Cancellation, Cards, Staff. The data plans vary based on data available, but all of them include the same data speed, a 4G network and hotspot.With all prepaid plan purchases, you will also get the foll… This is one of the stand out features that sets Mint Mobile apart from other low cost carriers. What we offer is a 7 days money-back guarantee during your first 7 days of activating the SIM. This business is not … Plus, we’ll let you know of any important changes on your report. The service has mobile apps for Apple's iPhone and iPad and Google's Android. Sorry, I don't usually carry dead phones around with me all day. I purchased the device in question as it came with the three months of service. Mint Mobile See for Yourself Kit | Verify Compatibility with Our Talk, Text & … I decided to switch to mint after seeing an ad on YouTube. Please reach out to us if you have any other questions or concerns. Unfortunately, we are not able to provide refunds for any unused months. Chris did an awesome job and I don't remember my car … Please reach out to us on live chat (mintmobile.com/chat) or call us so we can look into this. The new straight talk phone was locked against using a new carrier (MINT MOBILE). FREE Shipping by Amazon. User's recommendation: Use any other company! By early September it no longer powered on. Alright, I really like what you all are doing with this business. Top posts june 9th 2018 Top posts of june, … I can make calls but can not receive them. Julissa 13:19 I am so sorry to hear that You left the following comment: This is the worst customer service experience i have ever had (not just this person, but all of mintmobile). That is significantly … And now I have been more than 2 weeks without a fully functioning phone Julissa 12:45 Did they ask you to send it back to us ? Hello, So sorry to hear that. We’re here 7 days a week, 5am to 7pm PST. Julissa 13:12 Oh I though you mentioned A SIM card , in this case yes you need to send the phone back to us and we will accredit the money back to you , in this way you will be able to get the new phone Me13:12 What? This is my chat message with their agent. You rated our customer service as bad. Mint Mobile's offers a SIM card that needs to be ordered online and delivered to your home or office. There are 3 different options based on length of time usage - 1 month, 3 months, or 12 months. User's recommendation: Wish you better luck. Easy setup, used my own phone. The instructions are basically just a shipping label (that I have to pay for) and a bunch of warnings about things that are not refunded. $45.00 $ 45. I was not disappointed at the service that has been provided and have seen how much mint mobile cares about their customers and their experiences. Mint Mobile was first mentioned on PissedConsumer on May 02, 2018 and since then this brand received 103 reviews. Complaint. A total loser!! They give you no time to figure out a problem, they could renew a day earlier or customer service could renew it for an hour. I have checked on the mint website multiple times in the last few weeks with no status changes. Editor's Rating: ★★★★★. No issues with phone or data. Haven't completely given up; but on-going effort will be the last try. They are thieves. It generally relies on the merchant’s name rather than the merchant category code that you would see if you logged into your credit card’s website. For questions please use the ChatBot on mintmobile.com or in the Mint Mobile App or call us at 1(800) 683-7392. Robert G. Meyer. For refund we do have no questions asked 7 day return policy. Again apologies for the confusion. The price level of this organization is medium according to consumer reviews. This was absolutely atrocious. Does a sim card somehow power a phone on? I don't know why I am being asked to pay for the shipping label, and I do not know why I have to provide a box for a defective product. Please reach out to us on live chat (mintmobile.com/chat) or call us at (800) 683-**** so we can look into this. So glad I choose to go with Mint!! Business Details. Hi, this is Mint Mobile Alex. Does what it’s supposed to for a fair price. Mint Mobile plans the most affordable data in the market now with the cheapest unlimited plans. My internet and video chats are a little slower but still work well. If you're still experiencing issues with calls, please DM us(@MintMobileCares) via Twitter with your account information so we can assist you asap. Members. Review #2391754 is a subjective opinion of poster. There are a few easy ways to check if Mint Mobile is the perfect fit for you: 1. We’re here 7 days a week, 5am to 7pm PST. Just switched over and it’s been better ever since! Review #2385630 is a subjective opinion of poster. My service was maintained for over 4 months and I refilled my plan twice using Mint Mobile's single month plan with 2GB of data that is only available to current customers (Update - since the review was first published, Mint Mobile discontinued its pay by the month plan option). So I do need to print the shipping label, buy a box, pay for the shipping and then I have to hope that it might work out for me? After all the promises that were made in advance, I felt that they should be responsible for any cost involved in returning me... Hello, So sorry to hear that it didn't work out for you. Mint wouldnt even refund the money for the months it wasnt used I had pre-pay three months dont waste your money. www.realthanks.com. Very impressed with Mint. They don’t even address the issue. Sold in three-month packages, the more you buy at once, the lower your monthly plan rate will be. Honestly, I don't know how you guys do it but keep it up. We had forgotten some paperwork when refinancing our house, but was easily able to look up the necessary … Mint Mobile features Multi-month discounts. When this review gets posted they'll reply with a standard message to contact them with the problem details, which I have done. The algorithm is subject to change in future. They promised me unlimited data come to find out my phone stopped after 35 MB I couldnt use my phone for the rest of the month because they wont even sell You more service! They want me to pay the shipping. Great, Good service so far. Review #2351994 is a subjective opinion of poster. Find out how Mint works. So sorry to hear about your experience. Overall: Mint Mobile is a prepaid cell phone provider with tons of value. I have made several attempts to no available. Me 12:51 I don't really understand what I am supposed to do. Pissed Consumer © 2021 All It's not anything on my end.. the service is just TERRIBLE Before you go, Please dial *#06# and provide me with the IMEI. Me 12:46 Please click here to print a return address label that must be attached to your package: link to personal information redacted Julissa 12:48 Thank you Julissa 12:48 Name Redacted you dont need to return a package to us Julissa 12:48 When did you ask for the replacement ? Mint mobile is a joke, they couldnt even fill out a shipping label correctly. I noticed that my referral credit wasn't showing up. All of our iPhones that we sell are shipped locked. Mint.com Complaints Mint doesn’t do a very good job categorizing purchases. Switch over to Mint Mobile I just love it. We are constantly working with our network provider to improve our service. ", "stay away. Me 13:00 yep Julissa 13:00 Thank you so much Was your service working fine before with your phone ? Wherever your car is these guys come to you and take care of all your car cleaning needs. Read You rated our customer service as good. I got free 3 months service for just switching over no one can beat Mint Mobile’s service best phone service of 2021! They refused, citing their refund policy. Plan activation must be done within 45 days. I ordered a device that came with 3 mouths of Mint Mobile, I went to activate the device which has an expiration date of 2/2/22 and was told that this sim card was not valid as I did not activate it within 45days of receipt of the card. Mint Mobile Overview Mint Mobile was first mentioned on PissedConsumer on May 02, 2018 and since then this brand received 102 reviews. The activation was disappointing, once you enter a zip code the phone number the computer chooses is then your permanent number. Hello, So sorry to hear that. Love Mint Mobile ! I have disputed the charge with my credit card company. Hi. I requested a return. Me 13:08 I don't have the phone on me. We’ve reviewed others – like Total Wireless, FreedomPop, and Republic Wireless – but how does Mint compare? Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available. Mint Mobile sent me a shipping label. I recieve just as good service as I did with my old provider for half the price. I had my BMW parked at work and just went online and scheduled these guys to come out and get the outside and interior cleaned up. File a Complaint. Me 13:02 it was fine until the phone stopped working Julissa 13:02 Thank you so much . Say goodbye to spreadsheets with customizable budgets. Aside from that the prices are great, I recommend it to everybody now. I was paying so much for nothing. Julissa 13:10 It is a SIM card replacement Me 13:10 How is that going to help the situation? They knew it could not be done. The auto new is terrible: * Mint was flagged as fraudulent, by credit card company, they should be know or make themselves known. It’s ridiculous how cheap it is, especially compared to what I used to pay. Blog article. Hi, this is Mint Mobile Alex. In my area I’ve always has horrible connecting, dropped calls, you name it. 2 weeks later, I received a shipping label. Then, I found out I received an email 2 weeks ago to my spam folder. Me 12:59 Name and Address redacted Julissa 13:00 Thank you so much Julissa 13:00 and is it the address where you use the service ? … Recent recommendations regarding this business are as follows: "Do not get tricked by this company. Mint is a lifesaver for me and my wallet. Review #2330913 is a subjective opinion of poster. However, I have checked my status on their website at least 3 times since the email went to my spam folder. App works very well and renewing is easy. Hi, this is Alex from Mint Mobile. At first I thought that the prices for mint mobile were a little bit too good to be true, but coming from another phone provider with almost $150 per month i took a shot. I apologize for the confusion. This feature is currently under development. How do I proceed? That's somewhat on me. Stay on top of your finances by seeing where … Julissa 12:59 Thanks Julissa 12:59 I am sorry to hear you have some days without using the service I am going to send you a replacement for you to receive it as soon as possible Can you provide me your full address to send it ? Mint Mobile ranks 143 of 1462 in Telecommunications category. I enjoyed it enough to want to refer someone. Customers who find that the service isn't for them can now request a refund at the end of their trial. The expiration date that you're seeing on the SIM card itself is the date for the SIM not for the plan you purchased. The calls go right to my old mailbox. Much better and cheaper than what I had before! Check our FAQ. On September 6 it stopped working. 14.5k. You’ll never have to worry about paying for data … Apparently I am supposed to find a box and pay for shipping? I will let them handle it from here. At the time I was looking to switch away from AT&T and lower my $100/month bill and was lured in by the idea of only paying $15 a month for cell service. The first number had 666-1256. I have made numerous calls weekly ever since, for 3-4 hours each time. I drove out of state on a route I drive often, I had better signal with mint. Check the coverage map to verify service in your area. MINT MOBILE DETAIL works in the auto detailing industry and provides car detailing services. eSIM compatiable. No Start the chat again. Hi, this is Mint Mobile Alex. I bought a phone in July. We are processing your message. 2. I addressed this issue and I have tovwait 7 to 10 business days? It has been great, good coverage in Calexico. $15/Month Mint Mobile Wireless Plan | 4GB of 5G • 4G LTE Data + Unlimited Talk & Text for 3 Months (3-in-1 GSM SIM Card) 4.3 out of 5 stars 1,828. Review #2387944 is a subjective opinion of poster. Tried to replace my Motorola phone that blew up on Oct.22, If you wish that your prior post be removed, submit a notarized letter, Service does not work when away from home wifi, Promised service and features not available, Some features of the site are confusing or misleading. Mint Mobile is the smartest newest way to get the lowest price so get Mint Mobile as your cell phone carrier. Luv the price!! I found Mint Mobile in 2018 after a Facebook ad was shown at just the right time. Keep in mind this was not my first chat, and this was not my first attempt at resolving the issue. They are a lot cheaper than most providers. There is not enough information available to create the chart. Mint Mobile's starter kit allows customers to test drive the service for 7 days. Easily add and update your categories. , Been really helpful and easy to use and cheaper then my old bill by alot, Mint has been amazing. The replacement has been created , you will receive it as soon as possible . That email had instructions for sending my phone in. Track your spending . He said it was for important issues ! Julissa 12:56 Can you provide me the issue to check what a new SIM card is required ? View all 4 photos. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The future of SIM cards has arrived and Mint Mobile is on board. Location of This Business Stillwater, OK … It no longer powers on Meanwhile, Since September 6 I have not been able to use the phone that i paid for. After a bunch of research, I ended up signing up for Mint Mobile with their highest plan: $25/month Recently they charged my "account", which I do not have, 99.00. Jan 29-21 Called from T-Mobile to have number ported, will be done in 24 hours according to them. For example, the introductory plan … Thank You for Your Reply! I have disputed the charge with my bank. A want to be mobile provider without people smart enough to place a apartment number on the shipping label. Craig. We would require more details to assist you. I had to cancel and go with the one of the top companies. Which has been so helpful since wifi and home internet was not an option. Have no idea how service works after activation; not sure I'm ever going to get to that level. Mint Mobile ranks 143 of 1447 in Telecommunications category. I can answer hundreds of the most common questions. I am on a fixed income and because of them Do not I also have to pay overdraft fees. Thank you Ryan Reynolds! Mint’s mobile app is a very strong point in its offerings too. I asked the last chat, Abiezer, to get me advanced tech support and he would not. 18 reviews of Fresh Mint Mobile Detailing - Temp. So sorry to hear that. Been almost 2 months and 4 customer service ticket - all with the promise of unlocking the phone, and the phone remains locked. You have been transferred to: Julissa. So sorry to hear that. The website did not give any indication that I had to do anything. You have closed the chat. They had the address correct but failed to put the apartment number on it so the order never arrived. You can only change your number 2 times per year so keep that in mind. I had to laugh when I heard my previous service provider tell me they also had a prepaid plan because they did but it was more than twice as expensive. They offer calling plans in 3, 6 or 12-month increments, and if you’re happy with the service the 12-month plan offers the best value with a plan that costs only $15/month for unlimited calling, texting … I believe this happened to me in the past and advanced tech support called me and had me do a few things to the phone and it worked. We’re here 7 days a week, 5am to 7pm PST. Paid for an unlocked Iphone12 - received a locked iPhone 12. Hi, So sorry to hear that. Um, I'm sorry, but this is your defective product. Credit monitoring. We are grateful for all the contributors - even the haters. Service is wonderful, company is wonderful, everything is simple the way it should be!There are no if and buts, everything is just laid right out for you and you get exactly what you’re told. Review #2182314 is a subjective opinion of poster. The email address support@mintmobile.com is useless. Me 13:17 No, I will be canceling my mintmobile service when my current plan ends in October Julissa 13:18 I am sorry to hear that , Have a nice day Me 13:18 I have used mintmobile for more than 3 years now. Took about 20 minutes to get another number from a different zip code and it is great. Me 13:09 I guess that is it. Hi, this is Alex from Mint Mobile. It stopped working over Labor Day weekend. User's recommendation: Do not get tricked by this company. Carlos. My phone EXPLODED (purchased from another company) but my service was with Mint Mobile. What happened? What is your customer experience with Mint Mobile? Julissa 13:15 Nice , you dont need to pay for the shipping , Did you complete the form ? My boyfriend and I looked into it and decided to give it a go. Its looks like they are selling as advertised and services are still running smoothly. Instead of paying 85 dlls per month, only $20. Hello, So sorry to hear that. Always the easy answer.. And great reason why to avoid their service. Nearly everything that can be done on the full website can be done through its mobile apps for iOS and Andriod. US Mobile offers good bargains for those who need cellular service but not a lot of voice minutes, texts or data each month, especially … But Mint Mobile is an MVNO – meaning it leases space on one of the Big 4 carriers’ towers -, and some of the others out there aren’t that great due to data deprioritization, slim features, and poor customer support. Bottom Line: Mint Mobile is a fantastic wireless service provider that performs as well as the more expensive carriers but at a fraction of the cost. Review #2337234 is a subjective opinion of poster. Get 3 months of no-contract Mint Mobile cell service for free* Actually, it's $20 up front, but you soon get that cash back in the form of, well, cash back! Getting started Source: Mint Mobile Mint Mobile starter kit. slide 6 to 10 of 4. My phone call quality is actually better on mint. Budget planner. If you haven't submitted a refund request yet, please visit our website and click on "Return Policy" all the way at the bottom of the home page to submit a request. Join. If you are bringing your own phone, make sure your device is compatible with Mint Mobile Mint uses T-Mobile’s network so signal strength and call quality and data speed are all fine on my Moto E4 phone. Mint is loaded with free features. I had already paid for 3 months. We attempted to reregister the lines earlier today without actual success even though the session ended with a statement to that extent. Having my phone service activated properly is not important !? Voicemail and international texting is included (I tried both). 332 complaints closed in last 3 years. Julissa 13:14 For cellphone orders, please fill out the Refund / Return Form using this link: https://phones.mintmobile.com/RMA.html Me13:14 I already did this! 193. FoxBot 12:42 I'm going to pull a customer care human into this. Review #2407892 is a subjective opinion of poster. Review #2350039 is a subjective opinion of poster. 56.2k Followers, 2 Following, 503 Posts - See Instagram photos and videos from Mint Mobile (@mintmobile) Mint Mobile Review Update: I extended my Mint contract for another year for $15 per month! Affirm For questions related to Affirm payments and financing, please contact: Although mint mobile did refund me the money laid out for their service, they did not refund me the cost of returning to my previous service. I just activated. Julissa 13:09 Not problem , Once you get the SIM card you can verify if it will be working fine :) Julissa 13:09 I am happy to assist you today Is there anything else that I can help you with today ? One moment. 00. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Overall I am very happy with Mint! © 2021 Trustpilot, Inc. All rights reserved. How do you file an executive complaint with Mint Mobile???? Read complaints. To learn more about the ways to appreciate the reviewer please visit I have canceled all future mintmobile purchases. Currently we are getting very spotty service, in that the line is frequently is either not available, slow to respond to an outbound call or drops calls. They have friendly costumer service and is easy to switch plans. International calling is available too, but only if you first add credit to your account - however even though I never added any credit, I could still make International calls (at least short ones - I haven’t tried more … It is a waste of money. As they have no monthly payment procedure, you can choose a three-month, six-months, or twelve months plan. I had just paid my 2nd installment on October 7th for 3 more months service with Mint! During that time span, subscribers are alloted 100 minutes, 100 text messages and 100 MB of data.

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